Privacy Policy

Last updated:

Information we collect

When you use the contact form we collect your name, email address and message. We do not collect sensitive data (such as health, financial or biometric data). We do not sell your data to third parties. This notice is given in accordance with the Privacy Act 2020 (New Zealand).

How we use your information

We use the data you provide only to respond to your enquiry and to communicate about your request. We do not use it for marketing unless you have given separate consent.

Legal basis for processing (GDPR)

Where GDPR applies, we process your data on the basis of your consent when you submit the contact form and tick the consent box. You may withdraw consent at any time by contacting us. We may also process data where necessary for the performance of a contract or for our legitimate interests in operating the business, in accordance with applicable law.

Sharing and disclosure of information

We do not sell or rent your personal data. We may share data with service providers who assist us (for example hosting or email delivery) under strict confidentiality. We may disclose data if required by law or to protect our rights.

Data protection

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration. Data is stored on secure servers and access is limited.

Your rights and options

Under the Privacy Act 2020 (New Zealand) you have the right to access and correct your personal information. You may ask us to confirm whether we hold information about you and to provide a copy. You may request correction of inaccurate data. To exercise these rights, contact us using the details below. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (New Zealand): privacy.org.nz. Where GDPR applies to our processing, you also have the right to request deletion, restrict processing, data portability and to lodge a complaint with a supervisory authority.

International transfer of data

Our business is based in New Zealand. If we transfer data to countries outside New Zealand, we ensure appropriate safeguards are in place as required by applicable law.

Data retention

We retain your contact form data for as long as needed to respond to your enquiry and for a reasonable period thereafter for our records. You may request deletion at any time.

Children's privacy

Our site is not directed at children. We do not knowingly collect data from persons under the age of 16. If you believe we have collected such data, please contact us so we can delete it.

Third-party services

Our site may use third-party services that collect or process data. Conversion tracking and remarketing (e.g. Google Ads) may use cookies or similar technologies. We may use analytics (e.g. Google Analytics) to understand how visitors use the site. Our contact page uses Google Maps API to display a map; Google's privacy policy applies to that service. For details on cookies see our Cookies Policy.

Use of cookies

We use cookies and similar technologies as described in our Cookies Policy. Essential cookies are used for site operation; analytical and marketing cookies may be used where you have consented.

Policy updates

We may update this policy from time to time. The current version is always on this page. The date at the top reflects the last update.

Contact information

We are a New Zealand business. For questions about this policy or your data, use our Contact page or write to us at 6/33 Airdrie Road, Ranui, Auckland 0612, New Zealand. Phone: +64 800 624 531. We will respond to privacy requests in line with the Privacy Act 2020.